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For coaches, corporate trainers, human resources professionals, and career counselors-anyone responsible for facilitating professional growth and development in others-TLC at Work offers a start-to-finish process and a comprehensive fieldbook of hands-on, interactive tools.

Drawing on the key concepts of the Myers-Briggs Type Indicator (MBTI) personality inventory and her twenty years of experience working with personality type, award-winning author and consultant Donna Dunning defines and describes-in a measureable way-five core competencies essential for workplace success. She delivers all the practical strategies, assessment tools, and step-by-step advice needed to help employees become self-directed, mindful, skilled communicators, able to learn readily and adapt easily to the challenges of today’s workplace.

Reviews

T&D Magazine
A comprehensive guide for anyone responsible for facilitating professional growth and development.
Soundview Executive Book Summary
Breaking down Dunning's lessons to five competencies for workplace success makes coaching easier and leading others a less painstaking task.
HR Magazine
Dunning provides detailed check lists throughout the book so readers can check their own or their client employees' progress.
Biz Books by Jim Pawlak
Dunning shines in her discussion of personality traits and working with the dynamic uniqueness of individuals.
Bookwatch
Highly recommended and superbly useful guidebook. Though intended for business use, its principles are also directly applicable to volunteers.
Incentive Magazine
Offers a practical guide for coaches, trainers, supervisors and any leader to achieve professional and personal development.
Fort Worth Star-Telegram
Provides a powerful toolbox of strategies, checklists, tips and techniques. Offers assistance to coaches, trainers, HR professionals, career counselors.
Robert Hargrove, author, Masterful Coaching
A masterstroke in the field of talent development and a must for every HR leader, coach, and trainer who needs to teach cutting-edge competencies to people with distinctly different mind-sets and coach them to dramatically alter their behavior.
Sharon Jordan-Evans, president, Jordan Evans Group; coauthor, Love ‘Em or Lose ‘Em and Love It, Don’t Leave It
I’ve been waiting for a coaching resource that is this clear, this user-friendly, and this robust. This book will help anyone who trains, leads, or coaches other achieve better results in less time.
W. Warner Burke, Ph.D., Edward Lee Thorndike Professor of Psychology & Education, Teachers College, Columbia University
A very practical, feet-on-the-ground guide for developing workplace competencies and for providing TLC. Joining Dunning in this journey of personal and professional development is fun and highly worthwhile.