To help us deliver on our mission, we’ve created four key pillars to our business strategy – each with its own defined set of objectives and behaviours – that ensure we’re all working together towards a common goal.
Understanding Consumers
- We place the needs, wants and passions of the consumer at the heart of what we do, ahead of our own personal interests.
- We have a relentless focus on how to sell the most books, games, gifts and puzzles.
- We balance experience with data, plug into the zeitgeist and relentlessly explore emerging ideas to stay ahead of future trends.
- We take a global view in exploring new markets and a constant view of changing technologies to discover new platforms for our content.
Owner Mentality
- We each understand how our business makes a profit and how our roles contribute to delivering our commercial success.
- We take accountability and get things done, dealing with issues as they arise and addressing anything that isn’t working.
- We’re all about wanting more for the business, using our initiative and asking ‘what more can I do?’
- We encourage others to explore new ideas, understand our commercial priorities and to take ownership of what they do.
Changing the Story
- We value different and diverse perspectives, voices and ideas to support creativity and break new ground.
- We’re unafraid to respectfully challenge established thinking.
- We build relationships by being collaborative, empathetic and authentic.
- We’re committed to actively making our publishing content as diverse as the readers we want to reach.
Growth Mindset
- We have a hunger to learn, to take on unfamiliar ideas and activities and to explore new experiences.
- We see effort as the path to achievement and keep going even when dealing with setbacks or challenging situations.
- We learn from our successes and failures, seek feedback and take action to amplify our strengths and address weaknesses.
- We look for the positive and are always on the lookout for future business growth.